FAQS
1. What payment methods do you accept?
We currently accept PayPal, UnionPay, and MasterCard for all online orders. You can choose the payment method that best suits your needs to complete your order.
2. How do I make a payment?
- If you choose PayPal, you will be redirected to the PayPal login page. Simply log in to your PayPal account and confirm the payment.
- If you choose UnionPay or MasterCard, you will be prompted to enter your card details directly on the payment page to complete the transaction.
- If you don’t have a PayPal account, you can still pay with your debit or credit card by selecting the "Pay with Debit or Credit Card" option.
3. Is my payment information secure?
Yes, your payment information is secure. PayPal, UnionPay, and MasterCard all use the latest encryption technology to ensure that your payment process is protected.
4. Do you offer international shipping?
Currently, we only offer domestic shipping within the United States. If you need international shipping, please contact us, and we will try to accommodate your request.
5. When will my order be shipped?
We typically ship orders within 1-2 business days after order confirmation. Shipping time will vary depending on your location, and you will receive tracking information once your order is shipped.
6. How can I change or cancel my order?
We process orders as quickly as possible. If you need to change or cancel your order, please contact us as soon as possible before the order is processed. Once processed, orders cannot be modified or canceled.
7. What should I do if I receive a damaged or defective item?
We take product quality very seriously. If you receive a damaged or defective item, please contact us within 7 days of receiving the item and provide relevant photos and order information. We will assist you with returns or exchanges.
8. Do you accept returns?
We offer a 60-day return policy. If you are not satisfied with your purchase, you can return the item within 60 days of receiving it. Please ensure that the product is unused and in its original packaging.
Note: All returns for Truck Bed Step products will incur a 25% restocking fee. If the packaging is damaged, a $10 re-boxing fee will apply. If the product is damaged and unusable, an additional $60 re-boxing fee may be charged.
9. How can I contact customer service?
If you have any questions or need assistance, feel free to contact us at info@epicureanauto.com. Our customer service team will get back to you as soon as possible.
10. Do you offer installation services?
Currently, we do not offer installation services, but our products come with detailed installation instructions. You can follow the guide to install the products yourself. If needed, you may seek professional installation services.
11. How long will it take to receive my order?
Packages are shipped Monday through Friday, excluding major holidays. If the product is in stock, most orders are received within 1-5 business days from the shipment date, depending on your location. Non-stock, special order, and out-of-stock items may take 1-2 weeks or longer to be received. Please note, packages will not be delivered on weekends (Saturday and Sunday) unless specifically specified or on major holidays. This includes expedited services such as Next Day Air.