Shipping policy

At epicureanauto.com, we are committed to providing a seamless and hassle-free shopping experience. We prioritize fast delivery of your purchased products. To ensure timely and secure delivery, we ship from multiple warehouses nationwide and partner with industry-leading carriers including USPS, UPS, FedEx, OnTrac, and truck freight (for bulk orders). This allows us to speed up our shipping delivery times.

1. Processing Time
Orders typically require 1-2 business days to process after payment confirmation. Please allow additional time for tracking updates, as minor delays may occur with local carriers. Orders are not processed on Saturdays or Sundays.

2. Delivery Time
2.1: Once your order ships, we will send a shipping confirmation email to your registered address.
2.2: Most orders arrive at your doorstep within 2-5 business days after shipment.

3. Order Tracking
3.1: After your order is shipped, you will receive an email notification from info@epicureanauto.com containing your shipping service and tracking number.
3.2: Alternatively, track your order by visiting the SUPPORT > Track Your Order section in the header menu of our website. Enter your Order ID and email address to view real-time updates.

4. Address Changes
4.1: Address changes are free of charge if requested before we provide your tracking number.Excessive/repetitive requests may incur $25 administrative fee.
4.2: Address changes cannot be accommodated after the tracking number has been issued.

5. Order Cancellations
5.1: To cancel an order, contact us within 2 hours of placing your order for a full refund with no additional fees.

5.2: Once the product has shipped, our standard return policy will apply.

6. Shipping Details
6.1: Free shipping and tax-free on all orders.

6.2: Free shipping and tax-free service are available within the continental United States (excluding Hawaii, Alaska, and military bases).
If your order is shipped to an address in Hawaii, Alaska, or a military base, only free shipping is available.
DDU (Delivered Duty Unpaid) is an international trade term meaning the seller is responsible for delivering the goods safely to the destination, while the buyer is responsible for import duties.

  • Processing Time: 1-2 business days
  • Transit Time: 2-5 business days

6.3:Customers from Germany and Italy require a tax number. If you are a customer from Germany or Italy, ensure you have a tax (EORI/ZOLL) number before placing an order.Please note in the order details

7. Shipping Costs
FREE SHIPPING

8. Received package/item damaged
8.1: Damaged items must be claimed within 2 days of delivery
8.2: We may require photos of the damaged item and/or packaging
8.3: Orders will be refunded or replaced upon return

The actual delivery date may be delayed by 1-2 days due to various factors (such as transportation delays, weather conditions, etc.).

Contact Us
For shipping-related inquiries, click here to contact us. We aim to respond to all questions within 1 business day.

 

Effective Date: September 9, 2025